Important Information

Home Sellers

Market Preparation

What to know

How to Fill Out Your Seller Disclosure

You have some homework to do. Unless this is an estate sale, you are required to fill this out and provide it to the buyer.

You must answer every question starting at line 33 (even if the question doesn't apply–select N/A). Any question you answer yes to that has an asterisk, you must clarify your answer on page 5 in the text box (blank space) at the bottom.

For example: "Line 132. Yes, the roof had a leak in 2021. We had a licensed roofing company come out and replace the old roof with a 30 year roof in April of 2021."

If you're filling this out online:

Do not open in google docs. Download the PDF and open in Chrome or Adobe. Fill out your answers and check your boxes. When you're done, click the download button on the top right and select "with your changes" and email me a copy.

If you print a paper copy:

Fill out as directed and sign and date line 241 on Page 5. Then initial and date at the bottom of pages 1, 2, 3, 4, and 6. If you make a mistake while filling out this form on paper, cross it off and initial it the cross off.

This form can be confusing, so please don't hesitate to call if you have ANY questions.

I will review this document very thoroughly and let you know if any of your answers need clarification.

Download a copy of the seller disclosure: HERE

This is due a few days prior to listing day.

Signing documents

You will also receive an email from us through Authentisign to sign listing documents (listing agreement, seller disclosure, office required forms, and listing input sheets, etc). We will text you to notify you once that's been sent. You can do this easily on your phone or computer. We have a couple rounds of signing documents, so be prepared to go through this process a few times.

Your Competition Email

You’ll get an email from us with the subject line “Your Competition.” It will come from OneHome through the NWMLS. Please click “view properties” in that first email so it will allow us to continue to update you when other homes in your neighborhood come on the market. Keep our friends close and our enemies closer, right? We want to watch and see what our competition is doing.

Preliminary Title

We will order a preliminary title report to make sure there are no surprises. We’ll review it and send you a copy. Please read that email carefully and let us know if anything doesn’t look right.

House Key

If you haven’t already, make a copy of your house key, and let us know when that’s ready for us to grab from you. We’ll secure that in a Smart lockbox on your property to keep track of who has toured your home.

The Photo Shoot & What You Need to Know

In addition to the "normal" cleaning suggestions such as doing the dishes, running the vacuum cleaner, sweeping, and mopping, the following tips are highly recommended:

  • Replace burned out light bulbs.

  • Declutter kitchen and bathrooms; hide soap bottles, sponges, toothbrushes, hair dryers, shampoo bottles in showers, etc.

  • Wipe away fingerprints or smudges from stainless steel appliances, doors, and mirrors.

  • Clean bathroom vents, ceiling fan blades, and the return air vent(s).

  • Hide all signs of pets including crates, toys, litter boxes, and food bowls.

  • Put away all personal items such as money, jewelry, firearms, medications, laundry, & electronic devices.

  • Put away all seasonal decorations if possible (Christmas trees won't impress buyers in February).

  • Remove vehicles from the driveway.

  • Hide exterior trash cans.

  • Ensure stored items under beds, nightstands, or other furniture are not visible.

Do I need to be present for photos?

No, in fact, for best results it is recommended no one be in the home. We will meet the photographer to let them in and go over key details before the shoot. If you would like to be home during the shoot, feel free to attend but know that we may have to ask you to move several times.

How long does the photo shoot take?

Depending on a few variables, the average shoot takes approximately 90 minutes. We will film the 3D tours (Zillow) and map out the floor plan at the same time as the photo shoot.

When will I see the photos?

On average it takes 24 hours for us to receive the photos. We will post the best images to the MLS, Zillow, & realtor.com, etc. Less is more here. We don't want to bore any home shoppers with a million photos. We hand select the top 20-ish photos for our marketing plan.

Active On the Market

Showing Requests

The Serviss Group uses a service called ShowingTime in which buyer's agents will request a specific day and time to view the property with their client. This request will come to your phone as a text message and allow you to approve or deny the appointment. If at all possible, please approve each request as soon as you can. If you have to say no, please call us so we can reach out to that agent to reschedule. We just don't want you to miss out on any opportunities.

In the event your home is vacant or you're out of town, all requests will automatically be approved and you will be sent a text notification that requires no action on your part.

The Serviss Group Might Not Show Your Home

While we're always working with several buyers, they may not be the right fit for your home for one reason or another. Our job is to market the property on multiple platforms to as many agents and buyers as possible until we find the one buyer who’s willing to pay your price or more.  

Heat/Cooling

Keep the home at a stable temperature of 70-72*. We want a buyer to feel comfortable in your home any time of the year and not feel like they need to rush through a tour because they’re cold or hot.

Showing Tips

Refer to our printable quick list HERE.

Leave Early.  It is recommended that you step out at least 10 minutes prior to a confirmed showing appointment. Please don't linger around or watch from a distance. We want the buyer to be as comfortable as possible. If possible, don’t leave any cars in the driveway.

Hide Your Pets.  Animals are great, but it's best to make their presence disappear for showings. Take them with you when possible and hide their food bowls, beds, crates, toys, etc.

Let There Be Light.  Bright spaces appear larger and more inviting, whereas, dark spaces seem smaller and unwelcoming. When possible, turn on every light and lamp including the light under the microwave or the under-cabinet lighting in a kitchen. Be sure to open the blinds & curtains for as much natural light as possible.

Secure Personal Items.  Put away all money, electronic devices, jewelry, firearms, medications, laundry baskets, etc.

Curb Appeal Matters.  A buyer's first impression is most important. Please remove all vehicles from the driveway, hide the garbage can, and make your home as tidy and welcoming as possible.

Keep the smells neutral. Keep a consistent, clean fragrance throughout your home and avoid strong, fruity scents.

Light a Fire.  When appropriate, let the fireplace help make a lasting impression.

Don't Get Locked Out. Have a spare key in case the interior garage door gets locked.

Feedback

Detailed Feedback is rare.  After every showing we will request feedback from the showing agent and forward any valuable responses to you. Every week you will receive an email from us with all the feedback, tour report, open house data, and other important data from all the major real estate websites. Keep an eye out for it every Wednesday.

Recording devices

You are unable to record without a buyer’s written permission, so please turn off the audio portion for your security devices (cameras and RING doorbell) while the home is listed.

Mowing

During the growing season it's important to keep the grass mowed and the yard maintained. If you are unable to do this, please let us know and we can help coordinate landscaping help.

Pending

Congrats on accepting an offer!

Keep utilities on.

Per the contract, utilities must remain active through closing. Buyers need water, gas, and electric ON in order to complete inspections, re-inspections of any agreed upon repairs, and in order to perform a final walk through the day of closing. Should closing be delayed for any reason, please also reschedule the termination of utilities. It is recommended that you wait until a few days before closing, just in case the date changes, to call to cancel your utilities, homeowner's insurance, & alarm monitoring. You’ll get a checklist from us about a week before our scheduled closing date with a reminder!

Appraisal (if the buyer is using financing).

The appraisal will typically take place during the 2nd or 3rd week after going under contract. Please make sure you have two earthquake straps on your hot water heater and a CO (Carbon monoxide) detector on each level of the home before the appraiser arrives.

The appraiser works for the bank and is there to protect the bank’s interests. Their job is to determine if property is worth at least as much as the buyer has promised to pay. Unfortunately, we don’t get to see the report, but we do get notified of the results. We want to hear “at value”  and “as-is”. This means the appraiser believes the value of the home supports the purchase price and that no repairs are needed to satisfy the bank’s requirements.

During these scheduled times, please make sure that all major systems and components are accessible including but not limited to the attic, electrical panel, water heater, furnace, crawl space, etc. to avoid paying a re-inspection fee. It's recommended no one be present, all lights left on, with blinds and curtains open. We will communicate the day and time to you as soon as we are informed of those details.

Home Inspection (if this contingency is part of your contract).

Access to your home will still be needed for the inspection. Keep your home show-ready for this appointment. The home inspection takes 2-3 hours to complete, and just the buyer's agent, their clients, and the inspector should be present.

More about the inspection contingency: REPAIRS

After the inspections are complete, the contract allows for the buyer to submit a request for repairs. We call this round two of negotiations.

The 35R is the buyer's written request for the items they would like to see repaired or replaced at the seller's expense before closing and has nothing to do with potential loan or appraisal requirements which could come at a later date.

Before responding to the 35R, take time to have professional contractors evaluate the item(s) in question and provide a written bid. While some items can be corrected by you or a good handyman, electrical, plumbing, or heat & air items should be corrected by licensed contractors. If the buyer has specified in their requests for a licensed/bonded contractor to complete the repairs, they MUST be done by a licensed/bonded contractor and invoices provided before closing.

To protect yourself when obtaining a bid, be sure to provide the contractor with a copy of the 35R and the home inspection report (if we have a copy). If there are any questions about an item, let's have a discussion about it or have the contractor reach out to the phone number on the inspection report for clarification.

For a list of professional contractors which The Serviss Group has had a positive experience with in the past, click HERE

Inspection Negotiations

After gathering bids, sellers can respond to the 35R in any of the following manners:

1) Accept all requests with no changes
2) Reject all requests
3) Accept some items, while rejecting others
4) Offer something valuable in lieu of repairs such as dollars towards the buyer's closing costs, the kitchen fridge, or the zero turn mower.

At the end of the day, buyers and sellers must come to a written agreement within our agreed upon timeframe. In the event a written agreement is not reached within the specified time frame, the contract shall terminate and the earnest money shall be returned to the buyer.

Inspection Repairs & Re-inspections

Once the 35R has been signed by all parties, sellers are responsible for having the agreed upon items completed prior to closing. The contract allows buyers to perform a re-inspection of the repaired items during their final walkthrough, therefore, it is recommended to have all repairs completed at least five days before closing.

It's important to have the repairs completed in the same manner which they were agreed to. For example, if the agreement is to repair or replace a faulty electrical outlet, installing a blank wall cover is not appropriate. Another example would be repairing a furnace when the agreement was to replace the furnace. 

In the event the buyer hires their home inspector to perform the re-inspection and an item is deemed to not be corrected properly, the seller might be required to pay additional re-inspection charges.

Copies of all documentation pertaining to a repair should be made available to the buyer or their home inspector upon request. Feel free to send us a photo or scan of the paperwork to save in your file for future reference.

Re-Inspection & Final Walk Through.

Per the contract, buyers have the right to enter the property to re-inspect any items which a seller agreed to repair or replace prior to closing. They will conduct a final walk through of the property to ensure it is in the same condition as it was on the date upon which the contract was signed. One of the most common issues we see come up is that the grass is not mowed. Make sure you give it one last good mow about 5 days before closing.

Propane Tank.

If there is a propane tank on the property, we will take a photo of the gauge and tank size to share with escrow so they can prorate the cost of the remaining fuel. This will happen a few days before closing.

Signing Closing Documents.

Typically, sellers will "pre-sign" with the title company 1-3 days before the official closing. If the final settlement statement is not ready or numbers change after a seller pre-signs, the title company will e-mail the updated information. The title company will coordinate a time with you prior to closing to have you sign the seller docs. This takes about 30 minutes, and you can have a notary come to your home for a fee (usually around $125). Don't forget to take your valid ID.

Keys & Garage Door Openers.

Please leave all keys (don’t forget the mailbox key), garage door openers, and access codes on the kitchen counter. The buyer's agent will keep the key from the key box and provide it to the buyers after the home is closed.

Don’t count your chickens.

In real estate, there is never a guarantee, so please do not make any permanent plans with the proceeds from the sale of your home until you have a check in your hand (or the money wired into your account). If the buyer is using financing, they still have to be put under a microscope by the underwriter. Sometimes, even with a pre-approval letter in hand, a buyer can be denied their loan, and we must start the process all over with a new buyer. 

Why is the sign up?

We will leave the for sale sign in the yard until after closing day. We want to make sure if anything happens with our current buyer, we still have marketing out to the neighborhood and the online world that you want to sell your home.

Close day is not moving day. Contractually, you have until 9pm on closing day to remove any left items, but we don’t recommend cutting it that close. Please ensure the home is "broom swept clean" and free of all personal items and general debris. If you need a recommendation for a house cleaner, let us know!